Frequently Asked Questions

Evangeline Beach Resort

Privacy Policy

Last Updated Date: October 14, 2025

Evangeline Beach Resort ("the Resort," "we," "us," or "our") takes seriously the protection of the privacy, confidentiality, and security of personal data you supply to us or which we collect when you access our website, social media sites, book a room with us, or visit our resort in Pagudpud, Ilocos Norte, Philippines.

This Privacy Policy explains what types of personal data we collect, how we protect and use it, and your rights to it. By booking with us or using our services, you agree to the collection, use, and disclosure of your personal data as detailed in this policy.

1. Types of Personal Data We Collect

We collect personal information in order to offer and enhance our services to you. Such information can be collected from you directly or automatically while you avail our services.

A. Information You Provide Directly:

• Contact Information: Name, address, phone number, e-mail address, nationality, and language preference.

• Reservation Information: Arrival and departure dates, number of people, room/cottage type, special requests, and loyalty program information (if applicable).

• Payment Details: Credit card information (card type, card number, name on card, expiration date, and security code) and other payment information, which is transmitted securely.

• Government Identification: Passport or other government ID/document information, which might be used for check-in and local legal requirements (e.g., hotel register).

• Preferences: Interests, activities, hobbies, food and drink preferences, and special service requests to make your stay better.

• Communications: Responses to surveys, feedback, and information from any communication with us (e.g., emails, phone calls, social media messaging).

B. Automatically Collected Information:

• Website Usage Information: IP address, browser type, device type, operating system, visited pages, date and time of access, and referring website URLs gathered through log files and cookies.

• Security and Safety Information: Images, video, and audio information gathered through Closed-Circuit Television (CCTV) systems in public and communal spaces of the resort for our guests' and premises' safety and security.

• Wi-Fi Activity: Data pertaining to your usage of our free Wi-Fi service.

2. The Way We Use Your Personal Data

We use your personal data for the following reasons:

• To Process and Complete Reservations: To complete and verify your reservation, process payments, and deliver the accommodation and services requested.

• To Deliver Services While You Stay: To process your check-in and check-out, meet your choices, offer in-house services (e.g., spa, dining), and attend to your requests.

• For Communication: To deliver reservation confirmations, pre-arrival messages, post-stay thank you emails, and to reply to your inquiries or complaints.

• Marketing and Promotions (with your permission): In order to mail you newsletters, special promotions, and promotional materials regarding the Resort's products, services, and events. You may opt-out of these communications at any time.

• Safety and Security: To safeguard the safety and security of our guests, staff, and property through CCTV and other security measures.

• Legal Compliance: In order to obey relevant laws, regulations, and government requests (e.g., providing guest registration information to the local authorities).

• Business Operations: For administration of our organization, accounting, billing, analysis, and enhancing our services.

3. Disclosure of Your Personal Data

We will disclose your personal data to third parties only in the following situations:

• Service Providers: We may disclose your information to trusted third-party service providers who carry out services on our behalf, including payment processors, IT support, reservation systems, and marketing services. These parties are contractually bound to safeguard your data.

• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be one of the transferred assets.

• With Your Agreement: We may pass data to any other third party with your specific agreement.

4. Data Protection

We are dedicated to doing our best to protect the personal data we hold using reasonable organizational, technical, and physical measures. This comprises secure online reservation systems, password protection, limiting access to data, and staff training. No security system is foolproof, however, and we cannot ensure the complete safety of your data.

5. Data Retention

We will only hold your personal data for as long as is needed to achieve the purpose for which it was obtained, including to meet any legal, accounting, or reporting obligations.

6. Your Data Protection Rights

You have the following rights under your personal data, as subject to local legislation and our legal requirements:

• Right to Access: You are entitled to ask for a copy of the personal data we hold on you.

• Right to Correction/Rectification: You can request us to correct any incomplete or inaccurate data we hold on you.

• Right to Erasure (Right to be Forgotten): You have the right to request that we erase or remove personal information where there is no good reason for us to still process it.

• Right to Object to Processing: You have the right to object to processing your personal information for the purpose of direct marketing.

• Right to Withdraw Consent: Where we are processing your personal data on the basis of your consent, you can withdraw your consent at any time.

To do any of these things, please e-mail us on the contact details below. We might need to check your identity before we act on your request.

7. Cookies and Tracking Technologies

Our site may use "cookies" and similar technologies to improve your experience as a user, analyze usage of the site, and help us with marketing efforts. You can configure your browser to reject all or part of browser cookies, but this may lessen the usefulness of the website.

8. Changes to this Privacy Policy

We can change this Privacy Policy from time to time. The "Effective Date" at the top of this policy will show when it was last updated. We suggest you read this policy from time to time.

9. Contact Us

If you want to find out more about this Privacy Policy or how we handle your data, or if you have any questions or concerns, then please contact us:

Evangeline Beach Resort

Address: Brgy. Burayoc, Pagudpud, Ilocos Norte, Philippines, 2919

Email: [email protected]

Phone: 09088637564 / 09171754358